---
title: JM Family's Process-Driven Approach to Successful IT Transformation
description: Join John Robinson as he shares JM Family's successful IT transformation, highlighting strategies for process management, stakeholder buy-in, and the role of AI in enhancing business agility.
image: https://drive.mavim.com/hubfs/Featured%20image%20Drive.png
---

# JM Family's Process-Driven Approach to Successful IT Transformation

**ON DEMAND  
🔊John Robinson, JM Family **

In this session, [John Robinson](https://www.linkedin.com/in/jwr007/) from JM Family (Southeast Toyota Distributors) shares his firsthand experience with a **massive IT transformation program**. In conversation with [Jean-Jacques Vossen](https://www.linkedin.com/in/jean-jacques-vossen/), CEO of Mavim, John will share how they are replacing a 50-year-old mainframe system with Dynamics 365. A transformation project designed to improve business agility and provide exceptional value to their customers by keeping up with the pace of business.

Step-by-step, John will show you their approach: from capturing current processes to designing detailed future workflows. You'll understand why **building a comprehensive "digital twin" of their operations **was essential. This structured process management doesn't just document change, it actively drives it.

You'll see how how JM Family uses Mavim to **manage D365 changes**, integrate with Azure DevOps, and use process mining to find hidden opportunities. John will also share his vision for **how AI will support end-users** and prevent mistakes.

**Key Takeaways:**

☑️ The approach JM Family used to secure stakeholder buy-in by capturing current processes first.  
☑️ Impact of a single source of truth on accelerating their program by 30-40%, resulting in time and budget savings.  
☑️ Differences between process documentation and development workflow (such as Azure DevOps).  
☑️ Value of process mining for comparing intended designs with user behaviour and finding improvements.

This is a** real-world story of a successful transformation**. Don't just hear about theory - see a proven strategy in action. Register now to learn from JM Family's experience and apply their lessons to your own projects.

![JM family](https://drive.mavim.com/hs-fs/hubfs/JM%20family.jpg?width=150&height=150&name=JM%20family.jpg "JM family")

[![John3](https://drive.mavim.com/hs-fs/hubfs/John3.png?width=835&height=819&name=John3.png "John3")](https://www.linkedin.com/in/jwr007/)

**  
About John Robinson**

John is an experienced leader with over 20 years of Business Process leadership in the areas of automation, reengineering, transformation, and analysis. As a leader of business process transformation at SET, John spearheads the initiatives to create digital twins of the organization's current and future state business processes. He leads the Business Process Management Center of Excellence (BPM CoE), Process Analyst teams, business architecture, practices, standards, and partner collaborations. Working closely with internal business leaders, IT, and stakeholders to ensure effective adoption of a business process-centric approach, driving operational excellence and continuous improvement within the organization.

 

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