JM Family's Process-Driven Approach to Successful IT Transformation

Join us for an insightful session where John Robinson from JM Family (Southeast Toyota Distributors) shares his firsthand experience with a massive IT transformation program. In conversation with Jean-Jacques Vossen, CEO of Mavim, John will share how they are replacing a 50-year-old mainframe system with Dynamics 365. A transformation project designed to improve business agility and provide exceptional value to their customers by keeping up with the pace of business.

Step-by-step, John will show you their approach: from capturing current processes to designing detailed future workflows. You'll understand why building a comprehensive "digital twin" of their operations was essential. This structured process management doesn't just document change, it actively drives it.

You'll see how how JM Family uses Mavim to manage D365 changes, integrate with Azure DevOps, and use process mining to find hidden opportunities. John will also share his vision for how AI will support end-users and prevent mistakes.

Key Takeaways:

☑️ Discover JM Family's strategy for winning stakeholder buy-in by first capturing their current processes.
☑️ Learn how a single source of truth helped accelerate their program by 30-40%, saving significant time and budget.
☑️ See the key difference between your process repository (your digital twin) and your development workflow (like Azure DevOps).
☑️ Understand how to use process mining to compare your intended design with actual user behavior and find new opportunities for improvement.

This is a real-world story of a successful transformation. Don't just hear about theory - see a proven strategy in action. Register now to learn from JM Family's experience and apply their lessons to your own projects.